Privacy

Last updated: 26th October, 2021

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us.

You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers.

We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name and email address on our website so that we can reply to enquiries.

Our website doesn’t use cookies or scripts that are designed to track the websites you visit. We use a privacy-focused analytics service that doesn’t set cookies.

We collect your email address when you sign up for our newsletter.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your email address and name, if you’ve given us that.

  • If you sign up for a newsletter, we only collect your email address.

  • When you buy something from us, we collect your name, email address, phone number, and a delivery address.

  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

Where we store your information

If you contact us or we work together, your information may be stored and/or processed through our:

  • Email provider, if you contact us

  • Project management system, if we work together

  • Mailing list provider, if you join our newsletter

We don’t publish the names of our providers to protect our business, but we chose these systems partly for their commitment to security and we can provide more details if necessary.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again.

We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Dave Smyth, is responsible for the security of your information. You can contact him by email at dave@belowradar.co.uk if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Dave Smyth by email at dave@belowradar.co.uk.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.